My Greeting

Hello my dear reader,

Welcome to my blog, which is dedicated to voice technologies. On its pages we will talk about the limitless world of telephony and network technologies.

We will focus on solutions and technologies in the area of IP-telephony (mostly on Cisco, but I will try to speak about the others too.). These are IP PBX based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, Cisco contact centers, Cisco Voice Gateways, etc. Also, I will introduce you the news from the world of education: Cisco courses, my own developed training programs, our upcoming events, online learning.

If you have any questions regarding my posts, job or activities, please feel free to ask your questions. I will try to answer them when I have time.


Friday, July 31, 2015

UCCE & CVP: Send To VRU Problem

Yesterday I faced a fairly common problem that occurs when ICM scripts are created. This problem is very common in deployments where ICM integrates with CVP. When a call comes an ICM script and the script comes to Send To VRU node, it gets to an unsuccessful terminal of Send To VRU, i.e. in fact this node does not process correctly, and the caller hears either busy tone, or the system error message.